Policy
Shipping, and Return
AEONTAC Night Vision will use the major carriers for shipping and handling. All complete night vision devices are signature required and insured. Do not accept the package if the box is damaged. It is buyer's responsibility to ensure the safety of the package once delivered.
This Return & Refund Policy applies to products that are listed on the aeontac-nightvision.myshopify.com website as “Sold and Shipped by AEONTAC Nightvision.”. Prior to making your purchase, please feel free to reach out to our team at Contact us for any questions about your purchase. Please refer to our lead time section page to better understand if your purchase requires a lead time. Lead times are driven based on the manufactures, availability and shipping.
Due to fee’s incurred by our processors, any cancellation and/or returns once an order is placed will be subject to a 3% fee. Prior to making your purchase, please feel free to reach out to our team at Contact us for any questions about your purchase.
Once the item was received, the return will subject to 20% restocking fee plus shipping fee in 15 days. All returns need RMA (return material authorization) number, and should returned in good shape with all accessories and original package. The return may be rejected or deducted if there are missing accessories, scratch, dent, broke thread due to improper installation, etc. After the returned item inspected the refund will issue in 7 days. Return will not be available after 15 days from the delivered date.
Warranty
AEONTAC Nightvision products are guaranteed to be free from manufacturing defects in both material and workmanship under normal use for a period of Five (5) years from the date of purchase. In the event that a defect covered by the warranty occurs during the applicable period stated above. AEONTAC Nightvision also offers a limited lifetime service on all branded night vision devices. This allows customers to send us their branded night vision devices for re-purging, O ring replacements, and cleaning. This warranty does not cover a product if it has been:
- Used in any way other than its normal and customary manner.
- Subjected to misuse or improper operation, which include exposure to weapon light, laser or point to strong light for a long time.
- This includes using rechargeable batteries, storing the product with batteries left in it, or battery compartment corrosion due to faulty batteries.
- Specially ordered from a selection of merchandise or merchandise sold by the AEONTAC Nightvision dealer.
- Discontinued by the manufacturer and either parts or replacement units are not available due to reasons beyond the control of AEONTAC Nightvision
Warranty is extended only to the original purchaser. Any breach of this warranty shall be enforced unless the customer notifies AEONTAC Nightvision via email within the applicable warranty period.
The customer understands and agrees that, except for the foregoing warranty, no other warranties written or oral, statutory, expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose, shall apply to the product. All such implied warranties are hereby and expressly disclaimed.
Privacy Policy
AEONTAC Nightvision respects the interests of our customers and will never sell, trade, or rent your personal information including your address, email, or accounting information to any other entity. We will also not contact you except if it is concerning an order you have placed. We only use the information you provide to process orders and create a more personalized shopping experience.
Limitation of Liability
AEONTAC Nightvision will not be liable for any claims, actions, suits, proceedings, costs, expenses, damages or liabilities arising out of the use of any AEONTAC Nightvision product. Operation and use of products are the sole responsibility of the Customer. AEONTAC Nightvision. Exclusive undertaking is limited to providing the products and services outlined herein in accordance with the terms and conditions of this Agreement. The stipulation of products sold and services performed by AEONTAC Nightvision to the customer shall not be interpreted, construed, or regarded, either expressly or implied, as being for the benefit of or creating any obligation toward any third party or legal entity outside AEONTAC Nightvision and the customer; AEONTAC Nightvision obligations under this agreement extend solely to the customer. AEONTAC Nightvision liability here under for damages, regardless of the form of action, shall not exceed the fees or other charges paid to AEONTAC Nightvision by the customer or customer’s dealer. AEONTAC Nightvision shall not, in any event, be liable for special, indirect, incidental, or consequential damages, including, but not limited to, lost income, lost revenue, or lost profit, whether such damages were foreseeable or not at the time of purchase, and whether such damages arise out of a breach of warranty, a breach of agreement, negligence, strict liability or any other theory of liability.